Frequently Asked Questions

Have a question? We probably have an answer! If you don’t see what you’re looking for here, feel free to reach out at hello@hiddentreasurescandle.com , we are always happy to chat.

Products & Ingredients

What is your soap made from? Our soaps are made on a melt and pour base — either a goat milk base or a clear base, depending on the product. We choose the base that best suits the scent, color, and skin benefit goals for each bar. All ingredients are listed on the product label and in each product description.

Do you use natural ingredients? We use a combination of natural and skin-safe cosmetic ingredients. Most of our additional ingredients like Vitamin E (Tocopherol), activated charcoal, and walnut shell powder are chosen specifically and intentionally for their skin benefits. Fragrance oils are cosmetic grade and are derived from natural and essential oils.

Are your products safe for sensitive skin? Many of our products are formulated with sensitive skin in mind, but everyone’s skin is different. We recommend reviewing the full ingredient list on each product before purchasing. If you have specific allergies or sensitivities, please reach out before ordering and we will help you find something that works for you.

How long will my products last? Soaps are best used within 12 months of purchase. Candles have a shelf life of approximately 12–18 months when stored properly — keep them away from direct sunlight and heat. Bath salts and sugar scrubs are best used within 6–12 months.

What wax do you use in your candles? Our candles are made with a soy wax, chosen for its clean burn and excellent scent throw.

Are your candles safe to burn? Yes, when used as directed. Always burn candles within sight, keep away from children and pets, and never leave a burning candle unattended. Trim your wick to ¼ inch before each burn for the best results.

Orders & Shipping

How long does it take to process my order? Orders are typically processed and shipped within 1–2 business days. During peak seasons — particularly November and December — please allow a little extra time.

What carrier do you use? We ship via UPS for most orders.

Do you ship to APO/Military addresses? Yes! We are proud to ship to APO/Military addresses.

How do I track my order? You will receive a shipping confirmation email with your tracking number as soon as your order ships. If you have not received it within 2 business days of placing your order, check your spam folder or reach out to us at hello@hiddentreasurescandle.com.

My order arrived damaged — what do I do? We are so sorry! Please contact us within 7 days of delivery at hello@hiddentreasurescandle.com with your order number and a photo of the damage. We will make it right as quickly as we can.

Collections & The Shop

How often do new collections come out? Each month there is a new scent or collection that is befitting the season. Each collection and gift set tells a story.And like any good story eventually comes to end. When these collection disappear into the night, they are gone for the season. Some will return the next season, and some will be a distant memory to be replaced with newer collection the next season. Our most beloved collections will get retired after two to three seasons and will join our signature line. Our Inner Circle members get 48-hour early access before each new collection goes public.

Do collections sell out? They can! Because we make everything in small batches, quantities are limited. If something you love sells out, reach out to us, we may be able to make a small additional batch depending on timing or we can make a custom batch with a similar scent.

What is the Signature Line? The Signature Line is our permanent, always-available collection of core Hidden Treasures products. While monthly collections come and go, the Signature Line is always in the shop. It launches in September 2026. This is where the most beloved collections get retired too. If there is something you would like to see added here or to a monthly collection, please let us know, we love hearing your ideas and feedback on the scents and collections.

Can I buy products from a past collection? Unfortunately no, when a collection closes for the season, it is gone for that season. However if there something you love, reach out to us and we would be more than happy to make a custom order for you with either that scent or one that is very similar to it. We love hearing what people want to see again!

The Inner Circle

What is the Inner Circle? The Inner Circle is our free loyalty community. Our members get to hear about every new collection and scent release forty-eight hours before anyone else. They also get 72- hours early access for their birthday month. They also receive free shipping on orders of $85 or more. There are more exciting perks in the works that will be added soon. It is completely free to join and there are no purchase requirements. You can join here if this is something that you like to be a part of. We would love to have you with us.

What is the Birthday Club? The Birthday Club is a separate opt-in for Inner Circle members who would like to receive a special handmade gift in the mail during their birthday month. It is completely optional, no purchase required, just our small way of making your day feel special and unforgettable.

Custom Orders

Do you take custom orders? Yes! We love custom orders. Whether you are putting together a personalized gift, a wedding or shower favor, or just want something made just for you, we would love to help. Visit our Custom Orders page for full details.

How far in advance do I need to place a custom order? It depends on the complexity. Simple custom orders such as just adding a colorant or additional ingredients like walnut shells to a standard cleansing bar typically only takes about 2 weeks. More complex orders involving new materials, custom fragrance blends or specialty molds can take 4–6 weeks. Rush orders are available for an additional fee with a minimum 1-week lead time.

What is your minimum for custom orders? To ensure the best results and a smooth material ordering and production process we require a minimum of 4 products per custom order. Larger orders of 36 or more can be done if you reach out to us directly.

Do you require a deposit for custom orders? Yes , we require a 50% of the estimated cost to be paid before production can begin. The remaining balance will need to be paid before the order can be shipped out. All details are confirmed in writing before any deposit is collected.

Returns & Exchanges

Do you accept returns? Because of the personal nature of our products, we typically do not accept returns. However if something does not seem right with your order, please reach out to us at hello@hiddentreasurescandle.com and we will always do our best to make it right.

What if I do not like the scent? We do our best to describe each scent honestly so you can choose with confidence. If you are ever unsure, please reach out before you order, we are happy to help you find something you will love!

What if my order arrives damaged? Please contact us within 7 days of delivery with your order number and a photo(s) of the damage. We will send a replacement right away.

Still have a question? We are always here, hello@hiddentreasurescandle.com
♦ Made with love, always ♦