When we say every order is made with love and care, we mean it. Every order is handcrafted and made specifically for that order. It is packed with the utmost care and consideration so that your precious treasures make it to you the same as it was when it left us. That being said, here are a few things to keep in mind when you order:
Processing Time
Orders are typically processed and ready to ship within 1–2 business days.
During peak seasons — particularly November and December — please allow a little extra time. Hidden Treasures is a small, one-person shop, and we appreciate your grace more than we can say.
That being said if you need/want your order to arrive by a certain day for a specific birthday or special occasion, please reach out to us at hello@hiddentreasurescandle.com so we can discuss possible gifting options and rush delivery.
You will receive a shipping confirmation email with tracking information as soon as your order is on its way.
Shipping Rates
We ship via UPS to all 50 states. We will proudly ship to all APO/Military addresses as well. UPS Ground is our preferred carrier for most orders. For your peace of mind and convenience we offer a flat rate for all shipping, so you can order without the guilt and surprise shipping at the end. Inner Circle members will receive free shipping for orders totaling $85 or more. If you would like to join the Inner Circle, you can sign up here.
| Order Total | Shipping Rate |
| Up to $90.00 | $9.50 |
| $90.01 – $100.00 | $14.99 |
| $100.01 and up | Free |
Returns and Exchanges
Typically we do not offer returns or exchanges because of the personal nature of our products. However we do review each request individually and exceptions can be made. Your satisfaction and happiness is our highest priority and if anything seems off with any aspect of your order, please do not hesitate to reach out to us at hello@hiddentreasurescandle.com. We will do our very best to make it right for you.
Damaged Orders
We understand that even with the best intentions and packaging considerations in place, things can go awry and mistakes can happen. If your order arrives damaged or get lost in transit for any reason. Please reach out to us as soon as possible. Most damage claims can not be accepted after seven days after delivery. We ask that you include pictures of the damage and your order number to help expedite the process of either replacing the damaged items or refunding based on your preference. Please make sure you bring your package inside as quickly as possible since some products, such as our candles and soaps are temperature sensitive.
A Note on Scents and Allergies
Scent is deeply personal, and we do our best to describe each one honestly so you can choose with confidence. If you have specific ingredients that you are allergic or are unsure which scent would suit your tastes and personality, please reach out to us prior to ordering. We are always happy to help you find something you will love. We can customize scents and products to meet your needs and to make each gift unforgettable.
Questions? We are always here — hello@hiddentreasurescandle.com
♦Made with love, always ♦