Hidden Treasures is a small handcrafted soap and candle shop nestled in the countryside of North Carolina. We believe in being honest and transparent in all aspects of business. That transparency includes how and why we collect personal data and how it is handled. As always all your information will be handled with the utmost care and discretion. We will never sell or give out your personal information, ever. That is our heartfelt promise to you. If you have any questions or concerns please reach out to us at hello@hiddentreasurescandle.com
Our intentions would be to collect as little information from you as possible for a specific and identifiable purpose, and then we commit to using this information only in the way we have specified. When you visit this site, you are agreeing to this Privacy Policy, the collection of information identified in this policy, and you always have the ability to opt out.
What Personal Information We Collect and When
When you place an order,
we collect your name, shipping and billing address, email address, phone number, and payment information. Payment details are processed securely through WooCommerce Payments. We do not store your full credit card number on our servers.
We collect this information to deliver the handcrafted products you have purchased from us.
When you join the Inner Circle, we collect your name, email address, and the month and day of your birthday.
When you join the Birthday Club, we also collect your mailing address so we can send your birthday surprise to your mailbox.
We collect this information to notify you about our new and upcoming products that you may be interested in, so long as you have given us consent to do so. The birthday information is collected solely to honor your special day with a 72 hour early access during your birthday month for the upcoming collection or gift set. All emails and forms are processed through a partners at Mailerlite and are only used for these specific reasons. Mailerlite may track actions such as link clicks and opening emails purely for analytical reporting, you can opt out of this at any time by reaching out to us.
When you browse our website, cookies are used to improve your experience. You can manage your cookie preferences at any time using the cookie consent tool on our site.
How We Use Your Information
We use the information you share with us to:
- Fulfill and ship your orders
- Send order confirmations and shipping updates
- Send marketing emails if you have opted in (Inner Circle and Birthday Club communications)
- Send your Birthday Club gift during your birthday month
- Comply with legal and tax obligations
We do not sell your personal information. Ever.
Your Privacy Controls
We use third-party services on our websites to assist in communicating or interacting with the public, including social media services, widgets, apps, pixels, and plugins, as further identified below. These services may distinguish or trace your identity, through, for example, persistent, multi-session cookies.
You can configure your system to delete cookies or disable them. In general, we do not collect or disseminate information collected by these services. When interacting with these third parties, their privacy policies apply. As of the time of this writing, we use:
WooCommerce — our store platform
WooCommerce Payments / Stripe — payment processing
PirateShip — order fulfillment and shipping labels, UPS Ground is our preferred carrier.
MailerLite — email marketing and Inner Circle communications.
Cookies are small text files placed on your computer to collect information about the pages you view and your activities on the site. They enable the site to recognize you by, for example, remembering your user name, offering a shopping cart, or keeping track of your preferences if you visit the site again. The cookie transmits this information back to the website’s computer (or server) which generally is the only computer that can read it. You can set your Web browser to warn you about attempts to place cookies on your computer, or to limit the type of cookies you allow.
- This site uses single and multi-session cookies to enhance the visitor experience. These settings can be customized or declined completely through our consent icon on the lower left corner of your screen.
- This site does not sell or share its email list for use by third parties.
If you choose to opt out of some or all of our data collection, some features and layout of this website may be altered or not be available.
Email Communications
If you join our Inner Circle or Birthday Club, you will receive emails from us. You can unsubscribe at any time using the unsubscribe link at the bottom of any email.
Transactional emails — order confirmations, shipping updates — are sent regardless of marketing preferences, as they are part of fulfilling your order.
Data Security
We take reasonable steps to protect your personal information. Our website uses SSL encryption, and all payment processing is handled by PCI-compliant third-party processors that use industry standard practices to keep your data secure. At no time is your payment information kept on the site’s personal servers.
You own your personal information and have rights to it. For example, you have the rights to: – Withdraw your consent for us to market our products and services to you and otherwise use the personal information you have provided to us. Withdrawing consent is easy. Simply click “unsubscribe” in the footer of our emails, or reach out to us at hello@hiddentreasurescandle.com .
Your Rights
You have the right to request access to the personal information we hold about you, ask us to correct any inaccuracies, or request that we delete your data. To make a request, contact us at hello@hiddentreasurescandle.com.
Compliance
We make commercially reasonable efforts to work with data controllers (like our email provider) who guarantee compliance with privacy laws like the European Union’s General Data Protection Regulation.
We store your personal information only for as long as it is needed to use it for the reasons you have consented to.
Occasionally we will revise this policy and will use your contact information to notify you of these changes if they reduce your privacy rights in any way.